frequently asked questionsFAQ

FAQs


On this page we have collected the most popular questions, so that you could easily find the answer for almost any question you may have.

  • What are the usual methods of freight payment ?
  • Can I get payment terms?
  • What can I do to prevent delays and ensure a smooth process of shipment?
  • Do you handle international household moves?
Most freight payments are done with a Company check. However you can also pay with wire transfer or credit card (subject to administrative fee). Payment is sent right around the time the freight is due to arrive, clear customs and be released.
Yes. You would fill out a credit application that we would send you ahead of time, with all necessary banking information and references. Once your credit is approved, you would be granted the appropriate credit amount and length of time.
Firstly, make sure your supplier overseas (on imports) or if you are the supplier for an export shipment, creates all of the necessary documents correctly (packing lists, commercial invoice, original bill of lading-OB/L) and in a timely fashion, so that all documents are provided with the necessary banks and sent to you (the importer) or your buyer-consignee on the B/L (if you are the exporter) at least 1 week before cargo arrives the destination so that everything can be processed through customs ahead of schedule and freight can be paid along with presentation of the original B/L. One factor that usually slows this process down is when there is discrepencies between the buyer and supplier and since the goods are not paid for, the OB/L has not been surrendered by the Supplier to the Consignee (buyer)
Yes. However we are not an international moving company. We are an international shipping company. We can help you ship but we can't help you load. An empty container can be delivered to your premises and you will be responsible for loading it properly.

Some of your Questions


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